FAQ
• DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
Yes, you need to create an account to place an order.
• WHEN WILL MY ACCOUNT BE APPROVED?
Your account will be approved within 2 business days. We will email you once your account is ready or if we need more information.
• DO I NEED TO HAVE A SELLER'S PERMIT?
If you are a California resident, you must present a CA Seller's Permit to make a purchase.
For other states, you must submit either your EIN, Tax ID, or business license.
For all international customers, please contact us for more information.
• DO YOU HAVE A SHOWROOM?
Yes! We are located at 120 W 31st Street, Suite 602, New York, NY 10001. Please make an appointment with us to visit our showroom.
• CAN I PICK UP MY ORDER AT THE SHOWROOM?
No, as our warehouse is in New Jersey. However, we can make special accommodations within 2 business days. Please let us know if you need this service.
• WILL I BE INFORMED IF PARTS OF MY ORDER ARE UNAVAILABLE?
You will only be contacted regarding out-of-stock inventory for your order if you select the "YES" option during checkout. This will be under the notice "ATTENTION! Our inventory is NOT guaranteed due to the nature of how quickly the merchandise can sell and the synchronization with our inventory.
• IF MY ORDER CONTAINS IN STOCK MERCHANDISE & BACK ORDERED ITEMS, WILL THE ORDER BE SHIPPED SEPARATELY?
The choice is yours! You can wait until your preorder items or your backorder items are available to ship or have your items shipped as they become available. Please note if you choose to ship your order in parts, there will be multiple shipping fees.
• CAN I PLACE A SPECIAL CUSTOM ORDER?
Yes, please email jonathan@montanaaccessories.com to inquire about any back orders, bulk orders, and custom orders.
• DO YOU ACCEPT ANY OTHER PAYMENT METHOD OTHER THAN CREDIT CARD?
Credit Card or Check is preferred.
• CAN I MODIFY OR CANCEL MY ORDER?
If your order is still processing, yes! Please email us at yes@montanaaccessories.com or call us at (212)564-1780 with your order number and your modification or cancellation request.
If your order has been processed, we cannot change or cancel the order. Please note that any changes made to your order may delay the shipping of your order.
• DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Please click here to read our shipping policy.
• CAN I MAKE A RETURN?
Please click here for our return policy and instructions.
• I WAS CHARGED FOR SOME ITEMS THAT ARE MISSING/DAMAGED. WHAT DO I DO?
We're so sorry for the trouble and inconvenience!
Please email yes@montanaaccesories.com regarding your missing items as soon as possible!
We will need your Company name, Invoice number, Contact information, and images of the damaged items.